About OWB and how you can contact us.

OWB is a limited company. Our registered address is The Bond, 180-182 Fazeley Street, Birmingham, B5 5SE. You can find out more about us on our website at https://www.owb.uk.com/

To help ensure we meet all our obligations we have appointed a Data Protection Officer. If you have any questions or concerns about how your personal information is being used you can contact the DPO:

on 0121 766 6571
or by email to info@owb.uk.com
or by writing to Shari Bryan
The Data Protection Officer
Oakley Wilkinson Bryan Ltd
180-182 Fazeley Street
Birmingham
B5 5SE

You can also obtain information and advice from the Information Commissioner who is the independent regulator appointed by Parliament to oversee compliance with data protection and information rights: http//www.ico.org.uk

OWB is registered with the Information Commissioner registration number Z2447334.

 

What information we collect and how we use it

Most of our data is collected personally, from direct contact with a Director or employee at OWB.
We will only ever record your name, business email, contact telephone number and may sometimes also record your business address and telephone number.

We will never collect information in relation to race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation, genetic or biometric data.

We may use your information to contact you about our services that may be of interest to you and your business. This would usually be by personal contact but may sometimes be by email. We make sure that you are able to opt out of marketing communications at any time in a way that is convenient to you.

If you have contacted us via our website we will collect data on how you use our website so that we better understand your interests and can match products to your needs.

We use data for analytical purposes to understand trends and how the business works but this information does not identify individuals.

The Cookies Section of the Privacy Notice explains what cookies we use and how you can turn off and control any advertising cookies (subject to your browser functionality).

We use email tracking technology to capture information such as (but not limited to) the time and date our emails are opened, the type of device used and any links within the email clicked on.

 

Social Media

As a business we monitor what the public are saying about us on social media such as Facebook and Twitter, so that we can build these comments into improving our products and the ways we interact with customers. We may from time to time run social media campaigns which if you engage with, will record your data. You will be asked at that time what information you wish to receive from us and how you wish to be contacted.

 

Legitimate Interests

In most cases, you’ll provide us with your personal information because you want to use our services. Ordinarily for a business this would mean that the condition for processing is contractual However, this condition only applies where a legal contract exists between the parties concerned. We therefore rely on what is called the ‘legitimate interests’ ground for processing. The law provides we can use your information under this condition where our interest in using it is not outweighed by your privacy rights or interests. This means that we can use your personal data only in ways you would reasonably expect and which have a minimal impact on your privacy, or where there is a compelling justification for the processing.

Increasingly we base our marketing and market research on consent but where we rely on legitimate interests we think this is fair because we only contact existing customers or people who have contacted us directly and each communication provides an easy to use opt out. We think it is fair to use social media in the way we describe above because this is publicly available information and we do not use the data to profile or make decisions about individuals.

 

Who do we share your data with

To provide our services to you, we’ll sometimes need to share your personal information with relevant organisations:

  • Online Advertising Platforms such as Google and Facebook and email marketing platforms such as Campaign Monitor, CRM systems such as ActiveDemand.
  • Printers or suppliers, who we work with, to produce campaigns on your behalf.

These platforms have their own security in place to protect your data.

 

Your information rights

It’s really important that you understand your legal rights in relation to your personal information – as well as how you can contact us if you have any questions or concerns. This section covers just that.

The following is a list of the rights you have under Data Protection legislation. Not all these rights apply in all circumstances but we will be happy to explain this to you at the time you ask. Independent advice about your rights can be obtained from the Information Commissioner.

INFORMED You have the right to be informed in a concise, transparent, intelligible and easily accessible way about how we use your personal information. We will explain why we have your information (in particular any uses that are not obvious) at the time we collect information from you and make sure that all our data collection forms and letters point you to this Privacy Notice.
ACCESS You can make what is called a subject access request for a copy of the information we hold about you.We must also tell you why we have the information, what types of information we collect; who we share it with and; how long we will keep your information for; where the information came from, if we didn’t collect it from you directly; the details of any automatic decision taking and about your rights of complaint to the Information Commissioner.
PORTABILITY You have the right in some circumstances to have the data you have provided to us sent to you or provided to another person or business in an electronic machine readable format. Where this applies we will download the information and send it as a CSV file.
CORRECTION You have the right to have inaccurate information corrected and incomplete information completed. If the information we need to deliver our services to you changes please tell us about this as soon as possible.
OBJECT You will normally have the right to object to how we intend to use your information based on your individual circumstances.You have an absolute right to object to us using your personal information for the purpose of direct marketing at any time.
RESTRICTION If you have objected or complained about how we have used your information or its accuracy you may not want it to be deleted until your complaint has been resolved. In certain circumstances you can ask for your data to be restricted or not used until these issues are resolved.
ERASURE You have a right to have some or all of the information we hold about you erased in some circumstances. This is known as the right to be forgotten.
CONSENT If we are processing your personal information on the basis of your consent you have the right to withdraw that consent at any time.
COMPLAINT You have a right of complaint to the Information Commissioner (the Supervisory Authority) if you consider any aspect of OWB’s use of your personal information infringes the law. Section 1 provides the contact details.

 

How we keep your information secure

We’re committed to keeping your personal information safe and sound. In this section, you’ll read about the security measures we take to protect our customers’ data.

At OWB we understand how important it is to keep your personal information secure. We use a variety of technologies and procedures to protect your personal information from accidental or unlawful breaches of security. These include physical, organisational, and technological measures.

All information we process is encrypted in transit so that your personal and financial information is secure. For example, where you share information with us online or we forward this to other organisations online we use HTTPS.

Any information that is shared with email providers is loaded onto their secure servers. We require every third party that we share information with to apply appropriate security safeguards and comply with all the required laws and standards for protecting personal information.

 

How long do we keep your information for

We only keep your personal information for as long as we need to. This section explains how long the different types of records will be kept.

  • If you become a client of OWB we will keep your full details on file to enable us to deliver our services to you and inform you of new services that become available. If you are no longer a client we will retain your records in our accounting system and may continue to market other services to you that may be of interest. You can opt out of this at any time via our preference centre or contacting OWB direct.

If we have contact with you but you do not engage us for services, we will keep a full record of your interactions with us for 3-years and may continue to market other services to you that may be of interest. You can opt out of this at any time via our preference centre or contacting OWB direct.

  • If you request we contact you in relation to our service by providing us with your name and a contact method (e.g. phone, email) through an enquiry form (either on our own, or a 3rd party website) we will use our best endeavours to contact you as soon as possible. If we are unable to make contact with you, we will retain this information for a period of 90-days from the time we de-activate your lead in our database.

 

Use of cookies

We use cookies to give you the best experience when using our website. This section covers what cookies are, what they do – and what they don’t do.

Cookies are files that are downloaded onto a device when a user accesses our website. Cookies allow us to recognise and store information that may be used to analyse visitor behaviours; this can be anything from log in details to browsing history, email tracking, social buttons, embedded web services etc.

OWB uses Google Analytics, the industry standard analytics reporting system, and Lead Forensics, which gathers company data, to collate information on our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Read more about how we use Google Analytics.

 

Social Buttons such as Twitter, Facebook, You Tube and Linkedin use scripts from outside of the OWB site. If used it is likely that that these sites are collecting information about your visit to our site, so if you click on these social buttons these sites will register this information.

We may use your information to send you newsletters or other marketing emails. These emails contain tracking information so that we may determine who has opened the email, open and click rates etc. Any marketing emails from us will contain the ability to unsubscribe.

You can find information on disabling cookies in browsers by visiting www.allaboutcookies.org

 

Changes to this notice

So that you’re always in the know about what happens with your personal information, it’s a good idea to check this Privacy Policy for updates from time to time.

We will continuously refine this Privacy Notice to make sure we are complying with our obligations to be transparent about how we use your personal information and that it is as concise, transparent, intelligible and as easily accessible as it can be. However, if we make any changes to how we process your personal information in ways that you would not reasonably expect, we will contact you and bring these changes to your attention.